Frequently Asked Questions
SHIPPING
Where do you ship?
We currently offer shipping within Nigeria. Stay tuned as we expand our shipping options to reach more locations in the near future.
How long does shipping take?
Shipping times may vary depending on your location within Nigeria. Typically, orders are delivered within 3-7 business days. We strive to process and ship your order as quickly as possible.
How much does shipping cost?
We offer competitive shipping rates based on the weight and size of your order. Shipping fees will be calculated at checkout, and you will have the option to choose the shipping method that best suits your needs.
PAYMENT
What payment methods do you accept?
We accept various payment methods, including bank transfers, debit/credit cards, and mobile payment options. At checkout, you will be provided with the available payment options for your convenience.
Is my payment information secure?
Yes, we take the security of your payment information seriously. We utilize secure payment gateways and encryption technologies to protect your sensitive data during the payment process.
Do you offer instalment payment options?
Currently, we do not offer instalment payment options. However, we are constantly exploring new payment options to provide flexibility for our customers.
Order & Returns
How can I track my order?
Once your order is shipped, we will provide you with a tracking number and instructions on how to track your package. You can use the tracking number to monitor the progress of your delivery.
Can I cancel or modify my order?
To ensure efficient processing and timely delivery, we aim to fulfil orders promptly. Therefore, we recommend contacting our customer support team as soon as possible if you need to cancel or modify your order. We will do our best to accommodate your request if the order has not yet been shipped.
What is your return policy?
We strive to ensure your satisfaction with every purchase. If you receive a faulty or damaged item, please contact our customer support team within 7 days of delivery. We will guide you through the return process and work towards providing a suitable solution.
How do I initiate a return?
To initiate a return, please contact our customer support team within 7 days of receiving your order. We will provide you with further instructions on how to return the item and address any concerns or questions you may have.